Refund policy
Our hope is that you fall in love with every item that you order. However, sometimes it's not a match made in Heaven. We want to make the process as smooth as possible for you. Please read the return policy below and always reach out for questions, comments, and concerns. WE ARE HERE TO HELP!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days, the order is not eligible for a return of any kind. You must have your order number to process the return. We cannot look you up out of thin air.
Refunds to the original payment method are only available within 14 days of delivery.
Exchanges and store credit are available with 30 days of purchase. After the 14-day refund window has passed, the customer can choose either an exchange or store credit within the 30-day window.
To be eligible for a return, the merchandise purchased must be unwashed, unworn, undamaged, and have the original tags still intact.
To start a return, you can contact us at k2premierventures@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at k2premierventures@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You may be asked to send a picture of the item that is damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund, exchange, or store credit was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund. We are not the bank or credit card company. Once it is issued, it was process through your bank or credit card company on their own time frames.
If more than 15 business days have passed since we’ve approved your return, please contact us at k2premierventures@gmail.com.